Management Challenges

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Finding the Right Drivers for the Long Haul
 James M.D. Maloney, president of United Freight Service, Inc., of Phoenix, Ariz., tells why his company has used Profiles' assessments since 1993.
Q. Do you have a story to relate about ProfileXT™?
A. ProfileXT gives me information about our people that is not just "on target," it hits the bull's eye every time. ProfileXT has helped us measurably improve productivity and the efficiency of every employee.
Q. What is the major benefit your company sees from Profiles' assessments?
A. We see a major help in the area of driver turnover. The American Trucking Association reported a national average of 109 percent turnover for medium-size carriers, with turnover for large carriers exceeding 130 percent. Our vice president recently attended a trucking symposium sponsored by our insurance carrier, and representatives shared their recent statistics on driver turnover. All were well above 60 percent and several were much higher. When we reported our 17 percent from 2005, we were met with looks of great disbelief.
Q. Were Profiles' tools the only reason for your decrease in driver turnover?
A. No doubt they were the main reason. This one benefit continues to save us thousands of dollars in recruitment and training costs.
Q. In what critical areas do the assessments give you answers you need?
A. First, we look at whether the driver is matched with the type of driving we have to offer. For example, would this person enjoy and excel in a long-haul position that involves little social interaction? Or would he perform better in a local delivery job, interacting with customers on a daily basis? So often what a candidate says he wants does not really suit him. Profiles' scientific assessments tell us. Second, we use Profiles' tools to match two drivers on a team. We view these teams as occupational "marriages." The tools help analyze compatible people to create a successful relationship. They also can see conflicts in advance, giving us an opportunity to build teams that stay together longer. Also, we use Profiles' tools to help us see other problems in advance. We will not hire an employee without the help of Step One Survey II™.
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Employment Assessments & Workforce Development Systems


human brainProfileXT®
is a "total person" assessment that is used for selection, coaching, training, promotion, managing, and succession planning. It is a dynamic management tool with recent validation studies. The ProfileXT predicts job suitability and accurately matches people with the position, allowing you to identify and place top performers in each role. It measures the job-related qualities that make a person productive – Thinking and Reasoning Style, Behavioral Traits and Occupational Interests. It is administered on the Internet and reports are immediately available. It can also be given in paper and pencil format if you prefer.

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ProfileXTSales®
assists sales leaders in identifying,
developing and retaining people with an innate talent for selling. ProfileXTSales provides important information on thinking style, behavioral characteristics and occupational interests on current employees or candidates. This enables sales leaders to accurately predict success in a given sales position, develop
strategic succession planning, and implement employment/redeployment programs. This tool allows leaders and organizations to effectively drive sales,
increase employee satisfaction and leverage top performers to increase market penetration.

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Customer Service Profile™
When you hire employees using Profiles Customer Service Profile you populate your organization with people who will increase customer satisfaction, reduce complaints, build customer loyalty, increase sales and
make significant gains in profitability. Profiles Customer Service Profile assesses the attitudes and customer service proficiency of employees and job candidates. It gives you the critical information you need to hire individuals with good customer service skills, improve customer service training and increase
awareness that every employee is part of the customer service team.

Step One Survey II®
provides you with a structured interview process and attitude assessment to identify the best candidates for positions, objectively obtain accurate information and conduct better interviews. The survey asks tough questions that evaluate job applicants’ attitudes towards illegal substance abuse, reliability and work ethic. The Step One Survey II helps employers protect company assets against theft, fraud and embezzlement, while protecting the company itself from inefficiency, absenteeism and frequent
job turnover.

Profiles Sales Indicator®
The Profiles Sales Indicator assesses five key qualities necessary for sales success and it predicts seven critical sales behaviors that affect performance. Comprehensive reports help you coach your sales team and customize training programs to maximize each salesperson’s effectiveness.

Profiles Performance Indicator®
A leader’s guide for all managers, the Profiles Performance Indicator measures key behavioral factors and their impact on business success, providing managers information that makes each employee more valuable and productive. Profiles Performance Indicator Management Reports are like instruction manuals, filled with essential information about your people – behavioral tendencies in critical job-related competencies, employee response to job stress, frustration, conflict, and adaptability to change, as well as how each employee is motivated.

Employee Background Check
Knowing the backgrounds of the people you hire is absolutely essential. Businesses can be held liable for accidents and crimes committed by its employees. Employee Background Check is an information service that verifies job applicants’ resume data, checks driving records and examines criminal history to reduce the risk of negligent hiring liability. Through Employee Background Check you can verify the accuracy and/or completeness of information provided by job applicants — before hiring and training — reducing the costs incurred by high turnover as well as your risk of liability.


CheckPoint 360°™
provides the basis for planning and executing a program for professional growth for each manager. The CheckPoint 360° Feedback System is a multi-rater feedback process that provides managers and leaders with an opportunity to receive an evaluation of their job performance from the people around them. The results allow them to compare the opinions of others with their
own perceptions, positively identify their strengths and pinpoint the areas of job performance that could be improved.

Organizational Management Analysis™
is a summary of the data from all of the individual CheckPoint 360° feedback reports from a selected group. It verifies individual alignment with the corporate vision, mission, purpose and strategic goals. This analysis aids in charting a course to achieve organizational goals with purpose, clarity and certainty. This analysis is an integral part of the CheckPoint 360 Competency Feedback System.


Profiles Team Analysis™
The more you know about your team’s strengths and weaknesses, the better you can balance your team and focus your management efforts for positive results.
The Profiles Team Analysis outlines team members’ characteristics compared to the team leader’s characteristics giving insight into the role he or she must play to keep team members focused, maximize their performance and achieve team objectives. Data in the report are used to eliminate conflict, build cooperation, improve communication and assure that the team achieves desired results.


Profiles SkillBuilder
consists of 18 self-paced, self-improvement programs designed to help managers improve their performance. The SkillBuilder Series is a companion to the CheckPoint 360° Competency Feedback System, offering managers the opportunity to develop the competencies that are most important to their professional growth and success. It is available exclusively on the Internet.

Workforce Analysis Profile™
is a unique survey designed to measure employees' engagement levels and their total workplace experiences. It also indicates job satisfaction and the work environment of staff members within an organization. Use it today to build a high-performance, fully engaged workforce.

Profiles Workforce Compatibility>™
iThis powerful tool provides valuable insight into workplace compatibility between a manager and their employees. The tool measures and compares seven working characteristics between the manager and employee, and it provides guidance on how these characteristics impact their working relationship. Specific recommendations based on these comparisons are recommended to improve employee/manager communication, reduce conflict and increase productivity.

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To learn more about how Pace Solutions may be able to help you achieve your business goals, give us a call at 904-213-0829 for a free consultation or send an email.

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